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Phoenix Electrical Thame

Whirlpool Group including Hotpoint have issued a recall on some of their washing machines
Follow-up testing and analysis identified a potential fire safety risk with the door lock systems on certain models of washing machines manufactured under the Hotpoint and Indesit brands between October 2014 and February 2018. When the heating element in the washing machine is activated, in very rare cases a component in the door lock system can overheat, which, depending on product features, can pose a risk of fire. The issue relates to corrosion of certain materials in that door locking system, therefore machines that are more than two years old are at greater risk.

We are asking all customers who think they may have an affected washing machine to visit

where they can check their model number to see if it is affected.

Alternatively, customers can call their freephone hotline 0800 316 1442

where one of their advisers can assist with checking their model and providing further information.